Fabio Capello had it all. A fantastic position with a world-renowned organisation, and a massive salary to boot. But taking the England job has ruined his career. Could poor communication do the same to you?
Tim Lovejoy. The archetypical modern football fan. Doesn't understand the game, doesn't go to matches, doesn't have the foggiest idea what the words burbling out of his smug face actually mean.
Do you know what Rafa Benitez should have said after watching his title chasing Liverpool side sink to a 2-1 defeat at the hands of the mediocre Tottenham Hotspur? The magic words that would have let him walk away from a potentially embarassing defeat with his head held high?